We make a commitment for providing Smooth and trouble free returns & exchange process at distressjacket.us That is why a 30 days return and exchange policy is given by us to our dear customers.
If you are not pleased with the item you purchased, it can be returned within 30 days after receiving it i. We keep all our customers very dear, which is why their satisfaction is our priority, after all our customers have made us who we are today.
The thing which is observed most by due to which the products are returned are the wrong size ordering, it is due to their domestic size chart due to which most online shoppers get confused and make such a mistake.
There are no such complaints about the quality and finishing of the product because a high amount of effort is made to make the product in the best way it could be made, although the size problem is also being minimized, it is usually because of the size differences throughout the globe. The medium size in USA is different as compared to UK or any other part of the world is totally different, since we sell globally we can`t have a region specific size chart.
It is requested by our buyers to check out their measurements with our size chart because we have our own different size chart. Not only this will save our time, but yours as well. You can also mail us at ([email protected]) if you are unsure about size or you can also send us your measurements and have us make a jacket for you (as per your own demand).
Return & Exchange Policy
Please observe the following before returning your bought items to us.
- Please email us at [email protected] about the defective merchandize you have received or if you want to change the size you have received, and request for a RMA (Return Merchandise Authorization) number.
- Your email will be replied with returns instructions.
- We will either refund or exchange as it is demanded by the customer, after the merchandize has been received and examined.
It is to be made sure that the item which is being returned must be in original condition/packing and must have all the tags and labels attached to them.
Please make sure to return that item with insured courier services to avoid the item to be loss.
The return shipping charges would have to be paid by the customers unless they got something SIGNIFICANTLY NOT AS DESCRIBED.
When the item is to be returned because of its size, then the buyer would have to pay the shipping charges that would be according to the part of the world they live in which is usually the cost paid for shipping for the first time. If shipping was free, it would not be the second time due to return and the shipping charges could vary from 18$ to 58$ because of the size/weight of the product which would have to be paid by the buyer.
Please contact us via email at [email protected] for returns as phone number is for information purpose only and the team that handles returns is not available over the phone.
The method of repayment would be the same as the method of payment used to pay for the item.
For the refunds we have following options:
- Money to be given back (same method used to pay, whether paypal or Debit/Credit Card Payment).
- Discount on the next purchase (Up To 50%).
- Gift certificate (Could Be Used For The Next Purchase).
Note: Custom (Made to measure) items are Non-Returnable and Non-Refundable
Please note that the Discounted items, Made to measure items and sale items are Non-Returnable and Non-Refundable.
However if the buyer pays for both way shipping charges, the custom (Made to measure items) can be altered without any charges by us. This does not apply for Discounted/Promotional items or items on grand sale.
For promotional items, the cost of shipping may not be refunded unless a faulty item is sent out.
Cost of shipping would NOT be refunded in case of mind change or wrong size selection, and shipping cost would have to be paid which is between 18$ to 54$ according to the location of the buyer in the world even if the shipping is free for the item.
Please contact us at [email protected] if you need further information or explanation on Returns/Exchange policy.